Keep your website running smoothly, always.
Keep your website running smoothly with reliable maintenance and quick responses to your needs. We’re here to make sure everything works seamlessly.
We handle your website, so you
can focus on your practice.
Your website is a critical part of your practice’s online presence, and it requires constant care to stay up-to-date and functional. With our website maintenance and support service, you won’t have to worry about glitches, outdated content, or slow performance. We take care of everything behind the scenes, ensuring your website runs smoothly and is always ready for your patients.
We offer the following ongoing website support:
- Site Maintenance: We regularly update and optimize your website, ensuring it’s secure, fast, and running without any issues. From content updates to technical fixes, we handle everything needed to keep your site in top shape.
- Respond to Requests: Whether it’s a simple content update or a more complex issue, we’re here to respond to your website’s needs quickly and efficiently. We ensure that any problems are resolved promptly, so your website always serves your patients without interruption.
- Site Monitoring: We continuously monitor your website’s performance to catch any issues before they affect your patients. From load times to functionality, we ensure everything is working as it should.
With ongoing maintenance and prompt support, your website will stay fully functional. That way, you can focus on providing excellent care to your patients without worrying about technical issues.
Let’s keep your site humming
After your website goes live, we conduct an in-depth review of the analytics setup, ensuring that Google Analytics, Tag Manager, and other tracking tools are properly installed and firing correctly. This includes verifying connections to Google Ads and other necessary platforms to ensure accurate data collection.
We continuously monitor your site’s performance, checking for any technical issues, tracking discrepancies, or content updates that may be needed. This includes auditing conversion actions, debugging key events, and repairing Looker Studio reports as necessary.
Every quarter, we assess your website’s performance data, including conversion actions and site behavior, to ensure everything is tracking accurately. We create up to five new web tracking events per quarter, optimizing the data we collect to provide actionable insights.
If there are any ad-hoc requests, whether it’s troubleshooting or additional tracking setups, we respond promptly to ensure your site’s analytics remain accurate.
Data privacy & compliance
At Glide Health, we understand that patient privacy and data security are paramount, especially when it comes to the analytics and tracking on your website. We ensure that your site remains compliant with data privacy regulations, such as HIPAA and GDPR, to protect both your practice and your patients.
Here’s how we help with compliance:
HIPAA Compliance: We review your website regularly to ensure that it aligns with HIPAA guidelines for patient privacy. We ensure that tracking and data collection processes do not compromise patient confidentiality.
GDPR & Other Regulations: For practices operating in regions with GDPR or similar data protection laws, we take steps to ensure that tracking technologies and analytics tools are compliant. This includes advising on consent mechanisms, cookie management, and data handling practices.
Data Handling & Consent: Glide Health will work with your team to implement clear data consent processes for website visitors, ensuring that tracking cookies, analytics tools, and any data collection are fully transparent and in compliance with the regulations that apply to your practice.
Ongoing Compliance Checks: With our continuous support, we perform regular audits of your website’s tracking systems to make sure they remain compliant as new regulations emerge or existing ones change.
Questions?
Our services cover everything needed to keep your site secure, up-to-date, and high-performing, including:
- Regular software and CMS updates
- Security patches and vulnerability monitoring
- Performance optimizations to improve speed and user experience
- Troubleshooting and bug fixes
- Support for content updates and form integrations
We follow a priority-based support system to address issues based on urgency:
- Urgent (Site Down): First response within 2 hours, resolution within 4 hours.
- High Priority (Major Functionality Issue): First response within 1 workday, resolution within 3 workdays.
- Medium Priority (Moderate Issue): First response within 1 workday, resolution within 5 workdays.
- Low Priority (Minor Updates/Enhancements): First response within 1 workday, resolution within 5 workdays.
Without regular maintenance:
- Security vulnerabilities may expose your site to cyber threats.
- Outdated plugins can cause performance issues or break functionality.
- SEO rankings may decline due to slow page speeds and unoptimized content.
- Unexpected technical issues may go unnoticed, impacting user experience and conversions.
Ongoing maintenance ensures your website remains a reliable, high-performing asset for your business.
We take a proactive approach to security by:
- Conducting regular vulnerability scans.
- Applying security patches and updates.
- Monitoring for suspicious activity.
- Setting up automated backups and disaster recovery protocols.
We can support and maintain websites regardless of who built them. Before beginning, we conduct a comprehensive website audit to assess the site’s technical health, security, performance, and compliance. This allows us to identify any issues that need attention before we begin ongoing support.